What’s New in Version 3.0

Enhanced Customer Experience

Smart Information Retention
Customers no longer need to re-enter their information when submitting multiple reviews. When a customer writes a review for the first time, TrustShop now saves their name and email in localStorage, automatically populating these fields for future reviews. This creates a seamless experience that encourages more customers to leave feedback.

Shopify Customer Account Integration
Customers can now write reviews, manage their existing reviews, and access their review-based discounts directly through their Shopify Customer Account. This integration creates a unified shopping experience and makes it easier than ever for customers to engage with your products.

Increased Video Review Size
We’ve increased the maximum upload size for video reviews from 10MB to 50MB, allowing customers to share more detailed and higher quality video feedback about your products.

Improved Merchant Controls

Customizable CTA Buttons
Based on merchant feedback, we’ve added the ability to customize the “Write a Review” call-to-action button in review request emails, allowing you to match your brand voice and style.

Enhanced Report Management
Managing reported reviews is now more efficient with the ability to resolve reports, unpublish, or delete reviews directly from the report review tab, streamlining your review moderation workflow.

Free CSV Import
We’ve made the custom CSV review import feature available to all users, including those on the free plan. Now every merchant can easily migrate existing reviews into TrustShop.

Redesigned Interfaces

Revamped Review Submission Page
We’ve completely redesigned the review submission page that customers access from email links. The new design incorporates your brand elements, including your logo, social media information, and store address, creating a cohesive and branded experience.

Improved Email Footer
Review request emails now feature an enhanced footer that includes your shop address, mobile app download links, and social media connections for Telegram and WhatsApp, helping to strengthen your connection with customers.

Why These Updates Matter

These improvements were developed based on direct feedback from our merchant community. With TrustShop 3.0, we’re focusing on creating smoother experiences that encourage more authentic reviews while giving merchants better tools to manage and leverage those reviews.

The enhanced customer information retention and improved review interfaces reduce friction in the review submission process, potentially increasing your review collection rates. Meanwhile, the expanded management features give you more control over how reviews appear on your store.

Ready to Upgrade?

TrustShop 3.0 is available now. Your app will update automatically, or you can manually update through the Shopify App Store.

As always, we welcome your feedback as you explore these new features. Our support team is available to answer any questions and help you make the most of TrustShop 3.0.

Build Trust, Boost Sales

At TrustShop, we’re committed to helping you build trust with your customers through authentic reviews. Version 3.0 represents another step toward making review management as effective and effortless as possible.

Thank you for choosing TrustShop as your review management solution. We’re excited to continue evolving our product to meet your needs.

With love from the TrustShop Team

The post Announcing TrustShop Version 3.0: Enhanced User Experience for Both Merchants and Customers appeared first on TrustShop.

Multi-Language Reviews: Connect with Customers Worldwide

The star of this update is our new Multi-Language Widget and Review Translation feature. In today’s global marketplace, language barriers shouldn’t limit your store’s potential. With TrustShop 2.8, customers can now translate reviews into their native language with a single click.

Why this matters for your business:

• Expand your global reach – Make your product reviews accessible to international customers
• Build trust across borders – When shoppers can read reviews in their preferred language, they’re more likely to make a purchase
• Increase conversion rates – Clear communication leads to confident buying decisions

Our translation feature is seamlessly integrated into both the review widget and dedicated review pages, ensuring a consistent experience throughout your store.

Other Exciting Improvements in Version 2.8

While our multi-language capability takes center stage, we’ve also added several other valuable enhancements:

Redesigned Widget Box and Review Pages
We’ve refined the interface to be cleaner and more intuitive, creating a more pleasant experience for your customers.

Enhanced Review Request Control
You can now block review requests based on order tags and sources (Online Store, POS, Draft Orders), giving you precise control over which customers receive review requests.

Optional Review Titles
You can now hide the review title field, streamlining the review submission process for your customers if desired.

Ready to take your store global? Update to TrustShop 2.8 today and watch your international sales grow! Visit our Shopify App Store page to learn more.

The post Introducing TrustShop 2.8: Breaking Language Barriers with Multi-Language Reviews appeared first on TrustShop.

Major Features in v2.7

1. New QR Code Review Collection

Expand your review collection capabilities with our new QR code option:

• Now collect reviews through two powerful methods:
  • Traditional email requests (existing feature)
  • New QR code scanning (new addition)
• Each merchant gets their unique QR code for review collection
• When customers scan the QR code, they can:
  • See products they haven’t reviewed yet
  • Submit new reviews easily
  • View their previous reviews
  • Track their earned discount codes

This new QR code method complements our existing email review requests, giving you more flexibility in how you collect customer feedback.

2. Smart Discount Distribution

We’ve revolutionized our reward system with two flexible options:

Order-Based Rewards:

• Issue a single discount code per order
• Perfect for streamlined reward management
• Ideal for maintaining consistent customer incentives

Product-Based Rewards:

• Distribute unique discount codes for each product review
• Encourage comprehensive feedback across product lines
• Maximize review collection for your entire catalog

3. Enhanced Review Reporting

Take control of your review quality:

• Monitor customer-reported reviews efficiently
• Maintain trust and authenticity
• Quick moderation tools for reported content
• Keep your review section credible and valuable

4. Advanced Email Template Customization

Perfect your brand presentation with enhanced email customization:

• Flexible logo positioning
• Customizable logo size
• Adjustable padding settings
• Background color options

Ready to Explore?

Log in to your TrustShop dashboard to start using these powerful new features. Need help? Our support team is ready to assist you!

The post TrustShop v2.7: Revolutionizing Review Collection with QR Codes & Smart Discount Management appeared first on TrustShop.

We’re thrilled to announce the release of TrustShop 2.6, packed with powerful features designed to transform how you manage customer reviews and engage with your audience!

What’s New in 2.6?

1. Supercharged Review Management Dashboard Our reimagined review management interface brings all your customer feedback into a streamlined, intuitive dashboard. Managing reviews has never been more efficient!

2. Smoother Onboarding Experience We’ve completely revamped the onboarding process to help you reach your “Aha Moment” faster. Get up and running with TrustShop in minutes, not hours!

3. Advanced Unsubscribe List Management Keep your customer communication clean and effective with our new unsubscribe management system. Track, analyze, and maintain your customer lists with precision.

4. Customizable Review Success Pages Create memorable post-review experiences! Now you can personalize the success page to match your brand and encourage further engagement.

5. Native Shopify Customer Details Integration Access customer reviews directly from Shopify’s customer details page. No more switching between tabs – everything you need is right where you need it!

Why These Updates Matter

These improvements aren’t just features – they’re your new power tools for building trust and driving sales. Whether you’re managing hundreds of reviews or just getting started, TrustShop 2.6 adapts to your needs while keeping things simple and effective.

Ready to explore these new features? Update your app or install TrustShop today!

The post 🚀 TrustShop 2.6: Empowering Merchants with Enhanced Review Management & Customer Insights appeared first on TrustShop.

Pricing will be effective from September 1, 2024. Applies to customers who installed before August 9, 2024.

Here’s an overview of our new plans:

Plan detail

Plan	Basic	Standard	Enterprise
Pricing	free forever	$9.9 (7 days trial)	$29.9 (7 days trial)
Email quota (orders/month)	50 orders	200 orders	1500 orders
Customize Review Widget (*)	Basic	Fully	Fully
Discount Voucher
Google Shopping Reviews
Reviews Page
Reviews Testimonial Widget
Upload Videos by Reviewers

Explanation

Email quota
The email quota determines the number of emails you can send based on the number of orders per month.

For instance, the Basic plan allows for email notifications equivalent to 50 orders per month.

Note:We only calculate the quota based on the number of your orders, not the number of review request emails you send. e.g., if you enable all 3 emails: request reviews, reminder request reviews, and thank you. Even if all 3 emails are sent, we only count it as one.)

Discount voucher

The Discount Voucher feature allows you to set up automatic discount codes for customers. These discounts can be tailored based on the quality of reviews, such as reviews with images or videos. This feature is available in the Standard and Enterprise plans.

By offering discounts, you can encourage more customers to leave detailed reviews, enhancing the credibility and attractiveness of your products.

Note:If you use the FREE plan and have enabled the voucher discount feature before the release of the pricing, the email request reviews will still include the voucher discount as you had previously set. However, you will not be able to edit the voucher discount.

Google Shopping Reviews

Google Shopping Reviews integration allows you to display your product reviews directly on Google Shopping listings, enhancing visibility and credibility. This feature is available in the Standard and Enterprise plans.
By leveraging Google Shopping Reviews, you can effectively showcase customer feedback where it matters most, driving higher engagement and conversions.

Note:If you use the FREE plan, the reviews you have submitted to Google Shopping will remain and will not be lost. However, any new reviews will no longer be uploaded to Google Shopping.

Reviews Page

The Reviews Page feature allows you to create a dedicated page on your store that showcases all customer reviews. This feature is available in the Standard and Enterprise plans.

Having a dedicated Reviews Page helps build trust and transparency by displaying all customer feedback in one place, making it easier for potential buyers to read and make informed purchasing decisions.

Note:If you use the FREE plan, the Reviews Page created before the release of the pricing will still exist. However, you will not be able to edit it.

Reviews Testimonial Widget

The Reviews Testimonial Widget feature allows you to display selected customer reviews prominently on your store’s homepage or other key pages. This feature is available in the Standard and Enterprise plans.

By showcasing positive testimonials, you can highlight customer satisfaction and build trust with new visitors, encouraging them to make a purchase.

Note:If you use the FREE plan, the Reviews Testimonial Widget created before the release of the pricing will still exist. However, you will not be able to edit it.

Upload Videos by Reviewers

The Upload Videos by Reviewers feature allows customers to upload videos along with their reviews. This feature is available in the Standard and Enterprise plans.

By enabling video uploads, customers can provide more detailed and credible feedback, giving potential buyers richer insights into the product and enhancing trust.

Note:If you use the FREE plan, the videos that have been uploaded will remain intact, but you will not be able to upload new videos.

Customize Review Widget (*)

Customize the widget’s style to match your brand’s aesthetics. This includes choosing layouts, themes, color schemes, and the type of information displayed.

Section	Feature	Basic	Standard	Enterprise
Customizing Widget box (default)	Choose Layout
Customizing Widget box (default)	Summary Box
Customizing Widget box (default)	Color Scheme
Customizing Widget box (default)	Information display
Customizing Widget box (default)	Content
Widget box (no reviews)	Content
Widget box (no reviews)	Color scheme
Modal Review detail	All settings
All Media	All settings

Special Offer

To show our appreciation for your support, we are offering a 30% discount to you who early adopt our app. Don’t miss this opportunity to maximize your store’s potential with TrustShop!
This discount is valid for 2 months.

Thank you for being a valued member of the TrustShop community

We look forward to continuing to support your success!

Feel free to contact our support team ( support@trustshop.io) if you have any questions about the new pricing plans or need assistance with the upgrade process. We’re here to help!

Daniel

Founder, TrustShop App

The post TrustShop’ New Pricing Policy: Choose the Plan That’s Right for You! appeared first on TrustShop.